Pearl Bakes Terms and Conditions for Occasion cakes.
Please fill out the celebration cake quote form on the main menu. Bookings are only secure and marked in my diary once the cake design is finalised, price is confirmed and a deposit is received.
Quotes are valid for 48hrs, after this time it is presumed that you do not wish to proceed with a booking, which is no problem. Should you wish to go ahead after this period, please email to see if your date is still available.
Please note by submitting a celebration cake form, this is not securing a booking, it is requesting a quote.
For all other orders a non refundable and non transferable 50% booking fee is required at the time of booking. The remaining balance is payable 14 days prior to the event. Payment can be made by credit/debit card and Revolut.
Final cake design needs to be decided before your booking fee is paid. Design changes can’t be made after this time including downsizing your order.
If for any reason you wish to cancel your order please note again that booking fees are non-refundable & non-transferable*. If it’s a case where final payment has been made and you need to cancel or postpone your occasion please note your full payment is non-refundable & non-transferable*. In this case a completely new booking would need to be made.
* This also applies to cancellations due to implemention of Covid-19 restrictions/ Covid-19 illness.
COLLECTION OF CAKE
Once your cake is collected from our premises we are not responsible for anything that may happen to your cake. We advise that your cake should be transported either in the boot or the floor (not a seat) of your vehicle where it cannot slide or tilt to one side. Excessive heat will cause cake to melt, please ensure your vehicle is cool and have Aircon on BEFORE collection. Once collected transfer buttercream cakes straight to the fridge when you get home.
TAKING CARE OF YOUR CAKE
Sugarpaste covered cakes need to be stored in a cool room and not in the fridge as the sugarpaste will sweat and colours may run.
Buttercream Cakes need to be STORED IN FRIDGE. On day of celebration remove your cake from fridge no more than one hour before serving.
Allergens – these must be notified to us at the time of ordering.
We use dairy, wheat, nuts, barley, eggs, soy in our kitchen. Our cakes therefore aren’t suitable for anyone with allergies.
All orders are subject to these policies listed above.