Terms of Service

We take €50 deposit on all orders to secure your date. Deposits are non-refundable & non-transferable.
An order is not confirmed until the deposit is paid. Balance is payable TWO WEEKS before celebration date, you will receive an email reminder when this is due.

CANCELLATION POLICY
If for any reason you wish to cancel your order please note again that deposits are non-refundable & non-transferable*. If it’s a case where final payment has been made and you need to cancel or postpone your occasion please note your full payment is non-refundable & non-transferable*. In this case a completely new booking would need to be made.
* This also applies to cancellations due to implemention of Covid restrictions/ covid illness.

COLLECTION OF CAKE
Once your cake is collected from our premises we are not responsible for anything that may happen to your cake. We advise that your cake should be transported either in the boot or the floor (not a seat) of your vehicle where it cannot slide or tilt to one side. Excessive heat will cause cake to melt, please ensure your vehicle is cool and have Aircon on BEFORE collection. Once collected transfer buttercream cakes straight to the fridge when you get home.

TAKING CARE OF YOUR CAKE

Sugarpaste covered cakes need to be stored in a cool room and not in the fridge as the sugarpaste will sweat and colours may run.

Buttercream Cakes need to be STORED IN FRIDGE. On day of celebration remove your cake from fridge no more than one hour before serving.

Allergens – these must be notified to us at the time of ordering.
We use dairy, wheat, nuts, barley, eggs, soy in our kitchen. Our cakes therefore aren’t suitable for anyone with allergies.

Thank you
Pearl Bakes

All orders are subject to these policies listed above.